1. Batch-specific Certificate of Analysis from an independent lab. The CoA names the lot, the test methods, and the laboratory; ISO/IEC 17025 accreditation is a signal of laboratory competence.[1]
2. EU-based fulfilment with tracked shipping. The shipping page explains where parcels leave from, how they are tracked, and which delivery exceptions trigger support.[2]
3. Temperature-appropriate handling. WHO model guidance treats storage and transport of time- and temperature-sensitive products as a single quality system, not a packaging detail.[4]
4. Transparent storage and stability information. Product pages should state the storage condition, the suggested handling, and what happens if the parcel is delayed.[5][6]
5. Identifiable seller with working customer support. Working contact channels, a clear shipping policy, and a returns process are part of EU consumer-protection expectations.